Slotanza - using ambiguous terms to confiscate winnings
<p><strong>Found for the Casino</strong> - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.</p>
<p>Read our <a href="https://thepogg.com/casino-review/slotanza/">Slotanza Casino Review</a>.</p>
Dear the Pogg, I have had €3403 confiscated by Slotanza, because the casino are claiming I broke their bonus terms.
This is causing me grave distress and anxiety and so I would like to get this resolved.
Before signing up, I read all the terms of the bonus succinctly. I knew what I was getting into. My issue is with how the terms are presented, and how they're enforced. It's caused me a huge financial loss here. 1. My bets were placed with my 'Real cash' balance. This is clearly defined as a separate balance to my 'bonus funds'. On any casino I've played on, bonus terms apply to bonus funds. If they apply to both, then Slotanza should put my cash in the 'bonus funds' wallet. There is no way of knowing that the bonus terms apply to real cash. 2. Why don't Slotanza simply not allow me to bet over €3.99? It would be very easy. They just have to impose a rejection of the stake. They won't do this though and will continue to allow stakes, which apparently break their very vague terms. 3. They'll confiscate the winners, and won't refund the losers. It's a win-win for them. The terms, if you read them, would not imply they affect real cash balance. Your real cash balance should be yours to do as you wish with. You would imagine that there is no way the casino could take your 'real cash' winnings, would you not?
I truthfully believe Slotanza will continue to use this as a means of generating profit for their casino. I dread to think how many people have done the same as I have. I'd like to see you force Slotanza to be accountable for their actions - namely, using misleading at worst, and loose at best, terms to confiscate winnings. I therefore submit this complaint in good faith that you will overturn this decision and see this matter as a very serious problem.
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