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Slotastic – False coupon ticket

Ruling

Found for the Player - This player has violated the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our Slotastic Casino Review.

Player's Complaint

My cash out was denied cause of the max bet rule while using the 10 coupon. But I deposited my money there was no coupon. I have the transactions that were made.

Read the casino review

3 Responses

ThePOGG
Jun 11, 2019

Hi harrah11 - welcome to ThePOGG!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

harrah11
Jun 11, 2019

Thank you

ThePOGG
Jul 09, 2019

Hi harrah11,

I've just reviewed your play history with Slotastic.

On 6/5/2019 at 04:26:14 server time you deposited $30 and received a $30 bonus with a 30x(deposit+bonus) wagering requirement ($1800). You then started wagering on Cash Bandits 2 before moving to Ghost Ships.

At 05:10:37 server time, with $824 remaining of the wagering requirement, you started betting $12.50/spin on Ghost Ship, exceeding the maximum allowed bet with a bonus ($10).

Unfortunately that being the case the operator is within their rights to void the bonus and reset both parties to starting conditions.

Sorry we cannot be of further help.

ThePOGG

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Agreement

harrah11 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slotastic
  • Orange Consultants Ltd

June 11, 2019