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Slotaway - refund

Ruling

Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

Read our Slotaway Casino Review.

Player's Complaint

Years ago i deposited lots with using your casino.

its took me years to get out my IVA and debt. i used payday loans to gamble and i was never asked if i was ok to gamble or asked to send my bank statements or if i could afford what i was doing. i was also with gamban. it was clear u had an addiction

im after a settlement and hoping we can come to some agreement otherwise im going to go down the legal route.

my details

[EDIT]

please can you get back to me ASAP

Also can i have a SAR request

thanks 

Read the casino review

1 Responses

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thepogg
August 27, 2021

Hi stu2212 - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. The UKGC reserve management of this type of complaint issue to their own team. All we could do is suggest you contact the regulator.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of more help!

ThePOGG

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Agreement

stu2212 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slotaway
  • Alderney Gambling Control Commission
  • United Kingdom Gambling Commission
  • Intellectual Property and Software Ltd

August 25, 2021

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.