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SlotBoss - Self excluded on sister site

Ruling

Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

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Player's Complaint

opened account and deposited with slot boss total £2779. Account had been closed and re opened by myself on several occasions. No questions asked. Had an account Leo Vegas previously who I understand is a sister site I self excluded from Leo Vegas for 5 years. Email doesn’t match but I have since tried to register with 100% matching details as slot boss and I was at able to open account due to self exclusion so there is enough information to link the accounts. I have contacted slot boss support asking for my deposits to be refunded.

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1 Responses

ThePOGG
November 28, 2020

Hi trouble701 - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. The UKGC reserve management of this type of complaint issue to their own team. All we could do is suggest you contact the regulator.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of more help!

ThePOGG

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Agreement

trouble701 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • SlotBoss
  • Alderney Gambling Control Commission
  • United Kingdom Gambling Commission
  • LeoVegas Gaming Ltd

November 28, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.