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Slothunter - max bet breach

Ruling

Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our Slot Hunter Casino Review.

Player's Complaint

I was playing a casino deposit bonus at Slothunter and in their rules they have a max bet limit of 5€.

I was playing Reel Rush and accidentally played one spin with a 15€ bet because I clicked max bet and spin while I was supposed to click auto spin as the buttons were near to each other. I didn't win anything with that spin and now Slothunter refuses to pay me 1516,50€ because of that one accidental spin from which I didn't even win anything. Otherwise I played according to their rules except for that spin. It doesn't sound fair that for one accidental click they could deny my withdrawal.

Read the casino review

2 Responses

User icon
ThePOGG
October 21, 2020

Hi neep - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Sadly, if you have breached the maximum bet term, the operator are within their legal right to consider the bonus contract void and reset both parties to pre-contact conditions. We can ask for management review of the issue to see if they are prepared to reconsider, but we cannot force action in this situation.

Thanks,

ThePOGG

User icon
ThePOGG
October 25, 2020

Hi neep,

N1 Casino have informed us that in this particular case they would not be prepared to overlook the maximum bet violation.

Sorry we cannot be of further help.

ThePOGG

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Agreement

neep consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Hunter
  • Malta Gaming Authority
  • N1 Interactive Ltd

October 21, 2020

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