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Slotjoint - Bonus Issue

Ruling

Resolved - Despite a breach of the max bet rule, SlotJoint have decided to pay this player as a good will gestures due to the accidental nature of the breach.

Read our SlotJoint Casino Review.

Player's Complaint

Hi - I have played at Slotjoint many times - I deposited $40 and got a 20% bonus of $8.

I always bet between 50 cents and $2. I opened a new game and selected what I believed to be a 50 cent bet. It was actually $5. I broke even on the spin but realized that the bonus terms were probably broken. I contacted customer service immediately and explained that it was unclear how much the bet was going to be and that it was an accident - I would never bet that much. The customer service was very unhelpful and just continuously said that I broke the rules - even though it was an accident and I was trying to be honest with them.

I have had the same thing happen on other sites and agents have been helpful. They typically just note on the account that it was a mistake.

Read the casino review

4 Responses

User icon
ThePOGG
March 4, 2019

Hi dnmurray92 - welcome back!

While I understand that this may have been a mistake, the bet you place is your responsibility and if it has violated the maximum allowed for the bonus you accepted the operator are within their rights to void the bonus contract and reset both parties to pre-contract positions.

I'll contact the operator on your behalf, but you need to understand that any positive outcome would be a good will gesture and not something we can enforce.

Thanks,

ThePOGG

User icon
ThePOGG
March 15, 2019

Hi dnmurray92,

I've spoken to the operator and my understanding is that they have already paid you. Can you confirm this?

Thanks,

ThePOGG

User icon
ThePOGG
March 22, 2019

Hi dnmurray92,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
March 29, 2019

Hi dnmurray92,

If we haven't heard from you by Friday the 5th of April I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

dnmurray92 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • SlotJoint
  • Curacao eGaming
  • NORTHERN ENTERTAINMENT N.V.

March 4, 2019

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