Slotjoint – Bonus Issue
Resolved - Despite a breach of the max bet rule, SlotJoint have decided to pay this player as a good will gestures due to the accidental nature of the breach.
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Hi - I have played at Slotjoint many times - I deposited $40 and got a 20% bonus of $8.
I always bet between 50 cents and $2. I opened a new game and selected what I believed to be a 50 cent bet. It was actually $5. I broke even on the spin but realized that the bonus terms were probably broken. I contacted customer service immediately and explained that it was unclear how much the bet was going to be and that it was an accident - I would never bet that much. The customer service was very unhelpful and just continuously said that I broke the rules - even though it was an accident and I was trying to be honest with them.
I have had the same thing happen on other sites and agents have been helpful. They typically just note on the account that it was a mistake.
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