SlotJoint – CASINO HAS FALSE ADVERTISING
Declined - This complainant is not contesting any funds and as such this is not a complaint that we would intercede in.
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Hello, I received an email from "SlotJoint Casino" on October 20th 2019 at 9:02 AM Eastern Standard Time(EST). The email reads,
"GET 150 FREE SPINS!
Hello [EDIT], join Slotjoint.com online casino today and claim your 150 Free Spins On Book of Dead.
No Deposit Bonus. No Credit Card Required!
How to claim:
Register an account at Slotjoint.com
Get your 150 FREE SPINS NO DEPOSIT Bonus.
Need help? Contact our 24/7 Live chat
Can’t see this email? View in browser
*Terms and Conditions apply"
I followed the instructions in order to receive my free spins, and when everything was finalized and my account was ready to use, I could NOT find my free spins. So I contacted customer service, once via Email, the second via main chat on their website (slotjoint.com). Both responses from two(2) different customer service representatives told me that they are not offering no such thing and never have. I kindly told them I would send a picture to them and she ([EDIT]) told me to send it to support so that the "Marketing Team" can take a look at it. I kindly thanked her for her time and left the conversation.
Over-all, this casino has FAKE written all over it... It's sending out email's that are advertising FALSE information and misleading customers just so they join their site. Please if there is anything you can do about this it would be greatly appreciated.
PS. I have EVERYTHING to support my complaint. I have the chats between me and the first customer service representative and I have the original email that was sent to me, offering my the 150 Free spins (NO Deposit Bonus on sign up).
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