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SlotJoint – CASINO HAS FALSE ADVERTISING

Ruling

Declined - This complainant is not contesting any funds and as such this is not a complaint that we would intercede in.

Read our SlotJoint Casino Review.

Player's Complaint

Hello, I received an email from "SlotJoint Casino" on October 20th 2019 at 9:02 AM Eastern Standard Time(EST). The email reads,

"GET 150 FREE SPINS!

Hello [EDIT], join Slotjoint.com online casino today and claim your 150 Free Spins On Book of Dead.

No Deposit Bonus. No Credit Card Required!

How to claim:

Register an account at Slotjoint.com

Get your 150 FREE SPINS NO DEPOSIT Bonus.

Need help? Contact our 24/7 Live chat

Can’t see this email? View in browser

Unsubscribe

*Terms and Conditions apply"

--------------------------------------------

I followed the instructions in order to receive my free spins, and when everything was finalized and my account was ready to use, I could NOT find my free spins. So I contacted customer service, once via Email, the second via main chat on their website (slotjoint.com). Both responses from two(2) different customer service representatives told me that they are not offering no such thing and never have. I kindly told them I would send a picture to them and she ([EDIT]) told me to send it to support so that the "Marketing Team" can take a look at it. I kindly thanked her for her time and left the conversation.

Over-all, this casino has FAKE written all over it... It's sending out email's that are advertising FALSE information and misleading customers just so they join their site. Please if there is anything you can do about this it would be greatly appreciated.

PS. I have EVERYTHING to support my complaint. I have the chats between me and the first customer service representative and I have the original email that was sent to me, offering my the 150 Free spins (NO Deposit Bonus on sign up).

Kind Regards,

[EDIT]

Read the casino review

1 Response

ThePOGG
Oct 20, 2019

Hi bfowler709 - welcome to ThePOGG.com!

As is stated on both our complaint submission form and our complaints terms of use we do not take on cases where there is less than $10 being contested.

All we can suggest if you want to pursue this issue is that you contact your local advertising standards regulator.

Thanks,

ThePOGG

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Agreement

bfowler709 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • SlotJoint
  • Curacao eGaming
  • NORTHERN ENTERTAINMENT N.V.

October 20, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.