Slotjoint – complaint

HI jcnwholland - welcome to ThePOGG.com!

Before going any further you are going to have to clarify exactly what you're contesting here? While I appreciate the winners lists wouldn't reflect well if there is in fact a deliberate error here (rather than simply a system bug) this would not be grounds for return of your losses. Nor would the casino restricting your country invalidate your historic transactions. So what is your claim based on?

Furthermore, if you are already pursuing legal action this would supersede any action this service could take and as such we would not look to take this case on.

So can you please clarify exactly what the situation is here?

Thanks,

ThePOGG

Please my complaint send to licensing provider:

Begin forwarded message:

From: [EDIT]
Subject: Formal complaint against slotjoint
Date: 26 June 2019 at 18:24:21 CEST
To: [email protected]
Cc: [EDIT]

Dear Reader

Attached is a multitude of chat logs, and emails that I got from Slotjoint, but they stopped communicating.
In short, my claim:

-Slotjoint violated her owns terms my allowing deposits from bankcards not on my name, let alone noticed 300X times more deposits on my account in 14 days, abnormal previously. They say: the surname matches, but none of the account match my full name nor personal information ( cards have never been verified).
-Slotjoint support provided false information regarding a security check, and then denied its purpose
-Slotjoint, after contacting, refuse to provide information regarding legal representatives, so my attorney can send a formal letter
- Slotjoint blocked my acount whithout notification
- During my complaints, Slotjoint suddenly blocked all players from holland, while not changing its terms. I was not informed. My legal team found this by testing. Slotjoint will not reply on the why and how?

!!!!!!!below is private, and not for general site!!!

[EDIT]

I've already send you the info. Could you btw please publish the financing structure of this site? Who is contributing? under what terms?

I'm stating this because the 'licensing body' to who I have send a formal complaint, is everything but unbiased according to public documentation. Also, slotjoint is kind of promoted.

please see post:
[EDIT]

Please elaborate

Hi jcnwholland,

No you have not - which is why I've asked for further information.

The winners list has no impact on the outcome of any specific gambling transaction and as such does not form sound grounds for you to contest losses. Perhaps you would have a claim for false advertising, but that would have to be reviewed by your local advertisement regulatory body.

As to the operator having restricted the Netherlands - SlotsJoint are a private business and entirely within their rights to determine which markets they are willing to work within at any given time. Furthermore, many Curacao licensed operators have been pulling out of the Dutch market in the last 18 months due to the edicts being passed down by the various Master License Holders based in Curacao responding to actions taken by the Dutch government.

If you're not prepared to answer the question I'm asking there's nothing we can do to help you.

As to your questions regarding the "financial structure" of this service - no we won't be publishing financial information that we are not otherwise required to do so by the various government or regulatory agencies we are subject to. If, as seems clear, you are looking to question the partiality of this service by suggesting that we have been 'bought' by the operator you are complaining about, in the first instance the corporate structure of this service has been reviewed and approved by multiple regulatory agencies including both the UKGC and MGA and in the second, if you are sceptical of our service's integrity there is no purpose in your request for us to act on your behalf as we end up in a position where you are holding a gun to our head - anything other than supporting your claims, which at the present time I'm unclear as to you having any sound basis for, results in your deceleration that we have acted improperly.

From this point forward please keep you responses relevant to your complaint.

Thanks,

ThePOGG

Hi jcnwholland,

I've just found your previous posts in our spam filter due to your inclusion of links to a non-approved site.

Reviewing these additional posts my comments would be as follows:

i) In the modern market card transactions of this nature are verified by 3D Secure verification (https://en.wikipedia.org/wiki/3-D_Secure. This requires a password verification at the user end. If the card has not been verified previously on the device the transaction will not go through without the password.

ii) The term you are citing with relation to the card details matching is consistently 'qualified' - i.e. it does not state "we will", it states "we reserve the right to". This is a term to allow them to assess the situation and determine whether the transaction is high risk (i.e. risk of identity theft/fraud). Given that the card was clearly in the name of someone you knew, and assuming that 3D verification was successful, these transactions wouldn't fall into the 'high risk' category and while the operator retain the right to act, they are not bound to do so.

iii) eMoore are the 'Master License Holder' for SlotJoint. They issue the license to operator but are not the owners. eMoore likely license hundreds of casinos. Part of the licensing process will necessitate certain ownership structures for the purpose of conducting financial transactions.

iv) Where you choose to play with Curacao licensed operators you are choosing to play with operators that are weakly regulated. While we've always found SlotJoint to be exceptionally fair to their players, they are not bound to the same Responsible Gambling strictures that operators with stronger licenses are. Unless you have actively told the operator that you were experiencing a gambling issue they won't be pro-actively checking your transactions just in case you are. In fact, any operator with anything other than a UKGC license is unlikely to be doing this on any significant level.

v) Without directly referencing what you've stated is not for publication, if you know you've done this the fault for your actions does not lie with the operator. It is a horrible situation without question, but that does not make it the operator's fault.

vi) SlotJoint are a private company. To my knowledge they're not under any obligation to provide the details that you are asking for given the jurisdictions that they are registered in. Again, even UKGC licensed operators would not be legally required to provide an address where they could be served. I'm not saying this is right or wrong, simply acknowledging our understanding of the facts. It would be up to your legal representatives to do the research to find the appropriate information.

vii) If you've already engaged legal representation in this matter I could state with 100% certainty that even if I could see solid grounds for a claim here that the operator would not work with us. By the time you've engaged legal threats the operator will insist on everything going through their legal team and no dialogue will be engaged.

While I'm truly sorry to hear about your situation the truth here is that there's nothing we can do to help you.

ThePOGG

Please delete this case until further notice from my side