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Slotjoint - holding withdrawal

Ruling

Resolved - Both the submitting complainant and Slotjoint Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Slotjoint Casino Review.

Player's Complaint

I submitted a complaint to you in February about the withdrawal process at this casino. You kindly intervened and my case was quickly resolved. The same is happening again. I made a withdrawal of £500 on 21st July. It was confirmed by the casino on 24th July and they claim they sent it by IBAN transfer on that date. It has not been received to date. I have explained to them that last time they discovered (with your intervention) that the back had rejected the payment and they needed to use an alternative account to send the money from. They don't seem to want to know and instead are insisting that I send them my full bank statement showing all transactions from July 24th to today. My bank statement covering these dates will not be available until the end of this month and I am not willing to wait another month for my payment. All they need to do is see that the payment has been rejected and then act as they did in February - can you help?

Read the casino review

6 Responses

User icon
ThePOGG
August 5, 2020

Hi cailindeas - welcome back!

We're happy to help but in a missing transaction case you will need to provide the bank statement for the relevant period before there is anything we can do to assist you. Go into your online banking and you will be able to download a current statement.

Thanks,

ThePOGG

User icon
cailindeas
August 5, 2020

Hi As I mentioned my bank statement covering the dates required is not available until the end of this month - but nevermind - I think it has been sorted. After I told them I had submitted a complaint to you they finally traced the payment as I had requested and found that it had been rejected by my bank as had happened in February - they have resent using a different method so I hope to receive payment in a couple of days. If I don't - I will come back to you. Thank you

User icon
ThePOGG
August 7, 2020

Hi cailindeas,

Online statements work in a different fashion to printed statements. You would be able to download your statement between any two dates with the vast majority of online banking services.

Glad to hear this is resolved. Keep us updated.

Thanks,

ThePOGG

User icon
ThePOGG
August 13, 2020

Hi cailindeas,

Have you received you funds?

Thanks,

ThePOGG

User icon
ThePOGG
August 20, 2020

Hi cailindeas,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
August 27, 2020

Hi cailindeas,

If we haven't heard from you by Friday the 4th of September I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

cailindeas consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • SlotJoint
  • Curacao eGaming
  • NORTHERN ENTERTAINMENT N.V.

August 5, 2020

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