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Resolved - Both the submitting complainant and Slotjoint Casino have informed us that this issue has been resolved and the player has received their funds.
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I submitted a complaint to you in February about the withdrawal process at this casino. You kindly intervened and my case was quickly resolved. The same is happening again. I made a withdrawal of £500 on 21st July. It was confirmed by the casino on 24th July and they claim they sent it by IBAN transfer on that date. It has not been received to date. I have explained to them that last time they discovered (with your intervention) that the back had rejected the payment and they needed to use an alternative account to send the money from. They don't seem to want to know and instead are insisting that I send them my full bank statement showing all transactions from July 24th to today. My bank statement covering these dates will not be available until the end of this month and I am not willing to wait another month for my payment. All they need to do is see that the payment has been rejected and then act as they did in February - can you help?
Hi As I mentioned my bank statement covering the dates required is not available until the end of this month - but nevermind - I think it has been sorted. After I told them I had submitted a complaint to you they finally traced the payment as I had requested and found that it had been rejected by my bank as had happened in February - they have resent using a different method so I hope to receive payment in a couple of days. If I don't - I will come back to you. Thank you
Hi cailindeas,
Online statements work in a different fashion to printed statements. You would be able to download your statement between any two dates with the vast majority of online banking services.
Glad to hear this is resolved. Keep us updated.
Thanks,
ThePOGG
Hi cailindeas,
Have you received you funds?
Thanks,
ThePOGG
Hi cailindeas,
I'm following-up on the above?
Thanks,
ThePOGG
Hi cailindeas,
If we haven't heard from you by Friday the 4th of September I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
cailindeas consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
August 5, 2020
The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.
Disclaimer:
The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.
Hi cailindeas - welcome back!
We're happy to help but in a missing transaction case you will need to provide the bank statement for the relevant period before there is anything we can do to assist you. Go into your online banking and you will be able to download a current statement.
Thanks,
ThePOGG