Slotjoint - holding withdrawal
Resolved - Both the submitting complainant and Slotjoint Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Slotjoint Casino Review.
I submitted a complaint to you in February about the withdrawal process at this casino. You kindly intervened and my case was quickly resolved. The same is happening again. I made a withdrawal of £500 on 21st July. It was confirmed by the casino on 24th July and they claim they sent it by IBAN transfer on that date. It has not been received to date. I have explained to them that last time they discovered (with your intervention) that the back had rejected the payment and they needed to use an alternative account to send the money from. They don't seem to want to know and instead are insisting that I send them my full bank statement showing all transactions from July 24th to today. My bank statement covering these dates will not be available until the end of this month and I am not willing to wait another month for my payment. All they need to do is see that the payment has been rejected and then act as they did in February - can you help?
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