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SlotJoint - Ignoring verification

Ruling

Resolved - A verification issue has been resolved and both the casino and the player have confirmed that payment has now been received.

Read our SlotJoint Casino Review.

Player's Complaint

On the 20th of may I won €2000 and made a withdrawal. At the same time I asked customer service what docs they need. I was told I would get a verificatiopn email within 24 hours. As I have won before elsewhere, I recon I knew at least some of of the docs needed, so I uploaded passporte, skrill SS, and visa on the 20th. After 3 days I contact to ask if all was ok, as I notice my docs was not checked. I cancelled the withdrawal, lost 900 and withdrew €1100.

Now, 8 days later - no documents are checked, and no "Verification email" received. Customer support keep saying "We'll ping the verification team".

Read the casino review

3 Responses

User icon
ThePOGG
May 31, 2019

Hi frozenfish - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
FrozenFish
May 31, 2019

Hello!

This case was solved right after I submited the complaint. I got verified AND paid - all good!

User icon
ThePOGG
June 3, 2019

Hi FrozenFish,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

FrozenFish consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • SlotJoint
  • Curacao eGaming
  • NORTHERN ENTERTAINMENT N.V.

May 28, 2019

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