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SlotJoint - Ignoring verification


Resolved - A verification issue has been resolved and both the casino and the player have confirmed that payment has now been received.

Read our SlotJoint Casino Review.

Player's Complaint

On the 20th of may I won €2000 and made a withdrawal. At the same time I asked customer service what docs they need. I was told I would get a verificatiopn email within 24 hours. As I have won before elsewhere, I recon I knew at least some of of the docs needed, so I uploaded passporte, skrill SS, and visa on the 20th. After 3 days I contact to ask if all was ok, as I notice my docs was not checked. I cancelled the withdrawal, lost 900 and withdrew €1100.

Now, 8 days later - no documents are checked, and no "Verification email" received. Customer support keep saying "We'll ping the verification team".

Read the casino review

3 Responses

May 31, 2019

Hi frozenfish - welcome to!

I'll contact the operator and see what we can find out for you.



May 31, 2019


This case was solved right after I submited the complaint. I got verified AND paid - all good!

June 3, 2019

Hi FrozenFish,

Thanks for letting us know - it is appreciated!


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FrozenFish consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • SlotJoint
  • Curacao eGaming

May 28, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.