Slotjoint - verification process
Resolved - This player's issue with the verification process has been resolved and the player has confirmed that they have now been paid.
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Hi I made a first withdrawal on Friday 30th August at 8am. Despite requesting information from customer service about when I would receive my winnings - they just kept saying -wait for the email. I asked if I needed to provide verification documents (to speed up the process) and was told to wait for email. The email requesting docs came on Tuesday 3rd September- I provided all docs and was told it would take at least another three full days to verify. Today they are still trying to delay saying they need to see the back cover of my passport! What will that serve to prove? I have now uploaded a Government public services card (front and back). I am writing to you because this is terrible and cynical service and I am wondering why this is one of your recommended casinos? I have still not received confirmation of payout 6 days after withdrawing
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