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Slotjoint – verification process

Ruling

Resolved - This player's issue with the verification process has been resolved and the player has confirmed that they have now been paid.

Read our SlotJoint Casino Review.

Player's Complaint

Hi I made a first withdrawal on Friday 30th August at 8am. Despite requesting information from customer service about when I would receive my winnings - they just kept saying -wait for the email. I asked if I needed to provide verification documents (to speed up the process) and was told to wait for email. The email requesting docs came on Tuesday 3rd September- I provided all docs and was told it would take at least another three full days to verify. Today they are still trying to delay saying they need to see the back cover of my passport! What will that serve to prove? I have now uploaded a Government public services card (front and back). I am writing to you because this is terrible and cynical service and I am wondering why this is one of your recommended casinos? I have still not received confirmation of payout 6 days after withdrawing

Read the casino review

4 Responses

ThePOGG
Sep 06, 2019

Hi cailindeas - welcome to ThePOGG.com!

SlotJoint are one of our recommended casinos specifically because they receive a very low volume of complaint and have appropriately addressed every complaint that we have received against them.

As to your complaint specifically, if the activity on your account has raised flags indicating the person named on the account may not be the person operating the account SlotJoint have a legal responsibility to undertake due diligence to confirm that they are not sending funds to the wrong person.

While we will be more than happy to speak to the operator on your behalf you will need to engage fully with the verification process and provide the requested documentation first. If you let us know when you have done this I'll approach the operator.

Thanks,

ThePOGG

ThePOGG
Sep 27, 2019

Hi cailindeas,

Have you managed to complete the verification process?

Thanks,

ThePOGG

cailindeas
Sep 27, 2019

Hi I finally got my money after 11 days - however, reading reviews it seems that it is a common complaint so I have closed my account. The delay in verification is unneccessary and is a cynical attempt to withold payment. I am surprised you do not refer to it in your reviews.

Thank you

ThePOGG
Oct 01, 2019

Hi cailindeas,

Verification delays at the point of first withdrawal are normal. We do not refer to this in our reviews as we have yet to see a claim where either the delay did not fall into the normal range that should be addressed by the operator internally or where there was ground for our intervention, the delays were not justified by some other factor.

Thanks,

ThePOGG

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Agreement

cailindeas consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • SlotJoint
  • Curacao eGaming
  • NORTHERN ENTERTAINMENT N.V.

September 4, 2019