ThePogg logo unclaimed offers
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site

Slotnite – withdrawal issue

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Slotnite Casino Review.

Player's Complaint

hello, on august 5th 2020 i deposited in slotnite numerous times and never took a bonus from them, i played got lucky and withdrew 3000. i also sent them all my proof of identity. i waited the 48 hours for them to review my documentation and i know that the week end dont count so i waited until today casuse my 48 hours finished on friday august 7th. i never heard from them so i decided to go on chat and enquire about my winnings. the gentlemen explain to me that it can take more then 48 hours to verify documentation. so i repplied to him that it does not say that on the site, it states that it could take take 48 hours or less to verify. so he proceeded to tell me that my proof of utility failed to upload so my reply to him was, thats weird because not once did the upload say it failed, it just said that it was under review and that i did not get an email stating that i needed to resend my documentation. my licence was accepted cause it said verified and the utility bill said it was under review. anyways he sent me an email address to send my documentation a second time which i did right away. i did everything that i was suppose to but no sign of anything could you please help.

Read the casino review

4 Responses

ThePOGG
Aug 10, 2020

Hi frankie12 - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 21st of August let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
Aug 21, 2020

Hi frankie12,

Are you still experiencing issues?

Thanks,

ThePOGG

ThePOGG
Aug 27, 2020

Hi frankie12,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Sep 03, 2020

Hi frankie12,

If we haven't heard from you by Friday the 11th of September I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

frankie12 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • SlotNite
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Imperium Network Solutions Limited

August 10, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.