Slots and Games - Payment No

Ruling

Resolved - After a payment delay due to a security audit, the player was paid in full.

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Player's Complaint

Hello,

I am new to this site , I have some complaint about the casinos only I want to start with this one.

I won an amount of €7.400 on March 11th I think and I made a withdrawal and after that they asked me for my id. I sent that then over 1 week later my withdrawal was cancelled and they needed another ID, this time my driver license. I have this so I send this in to.

After that they said they didn't received it several times I have proof I sending it by mail I send it again got acknowledgement from the casino by chat I saved these logs. And now they are saying for 3 weeks they are looking into my id.

I can't stand it any more to take a non grounded reason for there stalling. I can send you the proof if you want, I hope you can recover my money.

Username [EDIT]

Email [EDIT]

Please feel free to contact me anytime.

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5 Responses

ThePOGG

April 9, 2014

Hi Skin667 - welcome to the site. I'll contact Slots and Games and see what I can find out. ThePOGG

ThePOGG

April 16, 2014

Hi Skin667, Firstly apologies for the delays. I've now tried to contact Slots and Games casino several times without receiving any response. At this stage I've sent off a final attempt at communication notifying the casino that if no response is received that the final report on this complaint will only feature the player's interpretation of events. ThePOGG

ThePOGG

April 22, 2014

Hi Skin667,

I've received a response from Slots and Games and they are now looking into the issue for me.

Bear with me.

ThePOGG

ThePOGG

May 7, 2014

Hi Skin667,

I've just been informed by Slots and Games that they've received your ID and have sent your payment. Can you confirm when you receive your funds?

Thanks

ThePOGG

ThePOGG

May 7, 2014

Skin667 has confirmed that they have received their full balance.

ThePOGG