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Slots and Games - Payment No

Ruling

Resolved - After a payment delay due to a security audit, the player was paid in full.

Read our Slots and Games Casino Review.

Player's Complaint

Hello,

I am new to this site , I have some complaint about the casinos only I want to start with this one.

I won an amount of €7.400 on March 11th I think and I made a withdrawal and after that they asked me for my id. I sent that then over 1 week later my withdrawal was cancelled and they needed another ID, this time my driver license. I have this so I send this in to.

After that they said they didn't received it several times I have proof I sending it by mail I send it again got acknowledgement from the casino by chat I saved these logs. And now they are saying for 3 weeks they are looking into my id.

I can't stand it any more to take a non grounded reason for there stalling. I can send you the proof if you want, I hope you can recover my money.

Username [EDIT]

Email [EDIT]

Please feel free to contact me anytime.

Read the casino review

5 Responses

User icon
ThePOGG
April 9, 2014

Hi Skin667 - welcome to the site. I'll contact Slots and Games and see what I can find out. ThePOGG

User icon
ThePOGG
April 16, 2014

Hi Skin667, Firstly apologies for the delays. I've now tried to contact Slots and Games casino several times without receiving any response. At this stage I've sent off a final attempt at communication notifying the casino that if no response is received that the final report on this complaint will only feature the player's interpretation of events. ThePOGG

User icon
ThePOGG
April 22, 2014

Hi Skin667,

I've received a response from Slots and Games and they are now looking into the issue for me.

Bear with me.

ThePOGG

User icon
ThePOGG
May 7, 2014

Hi Skin667,

I've just been informed by Slots and Games that they've received your ID and have sent your payment. Can you confirm when you receive your funds?

Thanks

ThePOGG

User icon
ThePOGG
May 7, 2014

Skin667 has confirmed that they have received their full balance.

ThePOGG

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Agreement

Skin667 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

April 9, 2014

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.