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Slots Capital - Will not pay

Ruling

This issue was ultimately resolved after the player set up a new bank account, which Slots Capital managed to transfer the outstanding funds to.

Slots Capital are a Rival casino that accept US players and are Accredited at Casino Meister.

Player's Complaint

I won $2000 at Slots Capital casino. Two $1000 withdrawals. They were going to send me a check, then couldn't for unknown reasons. Then they swore they would pay me thru Western Union. I get an email stating the Western Union payout was "declined". Anybody else heard of Western Union declining to send money? I don't think so.

Then they ask for an IBAN or Swift number in order to do a wire transfer. I explained my bank doesn't have a either a IBAN or SWIFT number because they don't accept wire transfers from foreign countries. Then they try and tell me it's my fault they can't send the money.

So drum roll..... Slots Capital says I should open a new checking account! Has anyone heard of a more ridiculous request for a payout?

They have no problem receiving my deposits but can't seem to arrange a payout. Obviously crooks and do not deposit with them unless you don't mind never being paid.

Read the casino review

6 Responses

User icon
ThePOGG
June 17, 2013

Hi dnandrs - thanks for getting in contact.

I'll be happy to contact Slots Capital and see what I can do to help resolve this situation for you, but before I can do that I need you to provide me with the username and email address you used when signing up to Slots Capital. Once I have those, I'll get straight on this.

Thanks again.

ThePOGG

User icon
Dennis Anderson
June 18, 2013

Did you receive my email with the information you requested?

Also, I got an email from Slots Capital stating wire transfers take 10 days. They sent an email previously to this one, stating they couldn't send a wire transfer? I have all the emails from Slots Capital stating all the ways they were GOING to pay me and all the excuses as to why they couldn't. If you need those or excerpts from the emails I can send then to you. Sounds like a typical delay tactic by rogue casino's.

User icon
ThePOGG
June 18, 2013

Hi dnandrs,

My apologies - yes I have received your email and I sent off notification to Slots Capital regarding the complaint yesterday. I'm just waiting on a response. If I don't hear back from them by Friday, I'll follow up with an email and try their live support.

ThePOGG

User icon
ThePOGG
June 22, 2013

Hi dnandrs,

I've just had a response from Slots Capital - before they can discuss this issue with me they need you to provide them written permission to do so. If you could send them an email from your registered email address (cc [email protected]) stating that you're happy for Slots Capital to discuss your account with ThePOGG.com I'll see what I can do.

Thanks.

ThePOGG

User icon
ThePOGG
July 3, 2013

Hi dnandrs,

For my own records and to ensure my failing memory doesn't give out on me, I'm going to update the details of this complaint.

Permission has been provided to discuss the complaint, Slots Capital have requested a dnandrs set up a new bank account that can accept international bank transfers, dnandrs has set up requested bank account and provided details - payment expected shortly.

ThePOGG

User icon
ThePOGG
July 11, 2013

To conclude this issue - dnandrs has confirmed that they've received full payment to their new bank account short an administrative fee.

ThePOGG

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Agreement

Dennis Anderson consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

June 17, 2013

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