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Slots.com – refuse $7000 payment

Ruling

Found for the Player - Despite repeated promises regarding responding to this complaint, we have receiving no explanation for Slots.com's actions.

Read our Slots.com Casino Review.

Player's Complaint

The casino is slots.com it is the same owner as slots.lv but outside USA it is called Slots.com

They refuse to pay stating spirit of the bonus clause

I played by the rules after I checked the terms and condition.

Roulette and Slots were played, both are allowed by the terms.

Here is the email they sent

Hi ,

After a full review of your account, we’ve found conclusive evidence of non-recreational betting patterns to systematically gain an edge over the casino, otherwise defined as bonus abuse in our terms of use. As your actions were in violation of our players terms of agreement all winnings in your account have been forfeited. You will be paid out up to the amount of your deposits. You may now make a withdrawal request for your remaining balance. After your withdrawal have been completed your account will then remain permanently disabled. Please note that any accounts found to be opened by you or linked to you in the future will also be disabled, and any winnings generated in those accounts will also be seized.

Regards,

[email protected]

The deposit was 300 and the bonus was 300

It was the welcome bonus and the payment method I used was bitcoin

Kindly your help

Read the casino review

3 Responses

ThePOGG
Mar 14, 2019

Hi cattyman52 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

cattyman52
Apr 03, 2019

Hello. Any update ?

ThePOGG
May 03, 2019

Hi cattyman52,

Unfortunately after repeated efforts to discuss this issue with Slots.com we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of more help!

ThePOGG

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Agreement

cattyman52 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slots.lv
  • Kahnawake Gaming Commission

March 14, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.