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Slots Garden – Account Closed

Ruling

Found for the Player - As is standard from this group of operators, Slots Garden Casino have offered no response to this complaint what-so-ever.

Read our Slots Garden Casino Review.

Player's Complaint

They closed my account with a pending withdrwal

Read the casino review

4 Responses

ThePOGG
Apr 27, 2019

Hi gfuming - welcome back!

As a UK citizen you should only be playing with operators that hold a UKGC license. Slots Garden do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Secondly, the group you have chosen to play with are both negatively listed here and inconsistent in their approach to managing complaints submitted to this service. While we will try to contact the operator on your behalf at the appropriate junctures, the chances of a successful mediation are low.

Thanks,

ThePOGG

Gfuming
Apr 27, 2019

As with raging bull casino I don't see how any online company can legally keep anyone's money. Surely there must be a refund procedure or someway I can ensure getting my withdrawals?

ThePOGG
Apr 30, 2019

Hi Gfuming,

You could contact your bank to initiate a charge back, but if you do so I can guarantee that there will be no possibility of ever receiving your winnings. The choice on that front is yours.

Thanks,

ThePOGG

ThePOGG
May 24, 2019

Hi Gfuming,

Unfortunately after repeated efforts to contact Slots Garden Casino regarding your issue we have received no response what-so-ever from the operator. At this juncture I have no reasonable expectation of this changing.

Sorry we could not be of more help!

ThePOGG

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Agreement

gfuming consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slots Garden
  • Costa Rica

April 27, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.