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Slots Garden – non-payment

Ruling

Resolved - Slots Garden informs us this player has been paid and the player is non-responsive so we assume that they've received their funds.

Read our Slots Garden Casino Review.

Player's Complaint

STARTED PLAYING HERE DECEMBER LAST YEAR.

MY DEPOSIT IS 20 EUR AND TOTAL WON 100 EUR.

I MADE PAYOUT 100 EUR TO NETELLER.

THEY EMAILED ASKING FOR DOCUMENTS.

I SEND IDENTIFICATION, PROOF OF ADDRESS EVEN DID PAYMENT FORM.

EVEN ASKED TO VERIFY BY WEBCAM AND I DID THAT.

THEY TOOK LONG TIME TO VERIFY MY ACCOUNT.

THEN AFTER LONG TIME THEY VERIFIED.

BEEN TRYING TO GET MY PAYOUT EVER SINCE DECEMBER 2018.

COUNT THE MONTHS IT HAS BEEN 3 MONTHS!

DO NOT TRUST SLOTSGARDDEN.COM BECAUSE THEY ASKED MANY DOCUMENTS FOR VERIFICATION BUT WILL NOT PAY MY 100 EUR PAYOUT TO NETELLER!

Read the casino review

5 Responses

ThePOGG
Mar 29, 2019

Hi ivohiz - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that are both negative listed with this service and who are well known to take excessive times to pay withdrawals. While we will attempt to contact the operator on your behalf, the chances of a successful mediation are low.

Also, in future, please refrain from typing in all caps.

Thanks,

ThePOGG

ivohiz
Apr 03, 2019

I understand Sir, thank you.

ThePOGG
Apr 15, 2019

Hi ivohiz,

Slots Garden should have contacted you requesting your Neteller information. Can you confirm that you've provided this?

Thanks,

ThePOGG

ThePOGG
Apr 23, 2019

Hi ivohiz,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Apr 30, 2019

Hi ivohiz,

If we have not received a response from you by Friday the 10th of May I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

ivohiz consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slots Garden
  • Costa Rica

March 29, 2019