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Slots Garden – Not paying out my winnings!


Found for the Player - Despite our repeated efforts to discuss this issue with Slots Garden Casino we have been unable to obtain any relevant response.

Read our The Virtual Casino Review.

Player's Complaint

I had a legal win straight from a deposit on the 30th of December 2018. To this day I am still waiting on my R6000. I keep asking and everyday they stall with some kinda bulls hit excuse. Yesterday they told my money will probably be here soon. Tonight they tell me they don't have my banking detail which I gave them again a week ago for the 3rd time already. I won that money fare and squere. Ow they don't want to pay out!!!!!

Read the casino review

3 Responses

Feb 07, 2019

Hi genevieve1 - welcome to!

Unfortunately you've chosen to play with an operator who is Blacklisted with this service, is well known for this type of issue and who regularly take many months to resolve even basic issues. We will try to contact the operator on your behalf but you should expect this to be a very drawn out process.



Feb 07, 2019

Hi there,

I would appreciate that very much thank you. I didn't know they were blacklisted, if I knew that I would not have played there. I signed up through play casino. and they were on the list of best casinos. Well they surely deserve their place as being Blacklisted cause if they weren't there already I was going to do everything in my power to get them blacklisted cause it's like talking to a wall when talking to them....
Please keep me up to date.


Feb 22, 2019

Hi Genevieve1,

Sadly after a very extended time period trying to chase this operator to address this, amongst many other, issues our lines of communication have broken down effectively entirely.

At this juncture I have no reasonable expectation of being able to help you further.



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genevieve1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slots Garden
  • Costa Rica

February 5, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.