Slots Jackpot - Winnings not paid

Ruling

Resolved - After a notable payment delay, Slots Jackpot casino responded to this issue and the player was paid in full.

Read our Slots Jackpot Casino Review.

Player's Complaint

Hi Mr Pogg,

I'd like to submit a complaint against Slots Jackpot Casino. The story is the following:

In the beginning of November 2014 I received a no deposit bonus of 50 Euros with maximum cashout 100 euros. After meeting the wagering requirements and confirming with support I was asked to send faxbacks and documents, which I did.

The whole process took approximately two months just to verify my documents. I received an email that said that the only thing missing was a 25euros deposit to verify account. Which I did. After some time I received another email from my account manager [EDIT] saying that the payment was not made because the documents were incomplete. I sent them proof of address and the support sent me an email saying security documents were accepted. I was told that I would be paid in 2-14 days. More than 20 days have passed and still no response from the casino. I sent them several emails but I get no response.

I also find it strange that I made the deposit with Neteller through Slots Jackpot Casino and in my Neteller account the money was sent to ROMECASINO. I have been very patient with them but they are clearly ignoring me.

My username in the casino is [EDIT].

Please mediate this complaint.

Thank you very much,

wolf77

Read the casino review

4 Responses