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Slots Ltd - Payout breach
Ruling
Unresolved - While Progress Play have provided and explanation for their reasons for non-payment of this player, they have decided they are no longer willing to share evidence with us. As such this case has to be marked as Unresolved.
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Player's Complaint
Slots ltd voided my payouts stating I breached their bonus terms and conditions. They sent me an email with spreadsheet of my gameplay attached. But it doesn't add up. First they claimed I breached on 4th April 2018 and showed dates from 11th April. I questioned this, they then said oh oops sorry we meant that date and said I received a $50 bonus which I did not. I told them I received 30 free spins which I played off then deposited more money and lost. I received another bonus of $100 not in increments as a whole, bet within terms and conditions. I won a total of $1500 nzd. I closed my account as I'm a sucker of cancelling withdraws and losing it all. All in one night, I would check every now and again if I could withdraw, an error would pop up saying I couldn't as bonus was still in play. Once I was able to withdraw that's when I closed account.
5 Responses
Hi team,
Can I get an update please
Hi Babyvee76,
After a long conversation with this operator - or more specifically their platform provider Progress Play - they have informed us that they will no longer be sharing evidence with us during the complaint management process of any complaints. This is very disappointing to us as in recent months we felt that this group were moving in a direction in terms of policy changes that could have resulted in their operators' obtaining positive statuses. This is a significant change in policy considering that this group has been cooperative in the management of player complaints for years.
Unfortunately this means that there's nothing further we can do to help you with this case.
The operator has informed us that they've sent the relevant documentation to you with respect to this case.
I would recommend that you contact Malta Gaming Authority this group's regulator if you want to take this case further.
Sorry we could not be of more help!
ThePOGG
This is very sad to hear that they do not wish to share evidence. Could you please help me lodge a complaint with the Malta gaming authority as they require exact dates and times to which I may have deleted
Hi Babyvee76,
I'm not following what you're asking here? Exact dates and times for what and why would we have this information if you do not?
Thanks,
ThePOGG
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Agreement
Babyvee76 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
April 16, 2018
Hi Babyvee76 - welcome to ThePOGG.com!
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG