Unresolved - While Progress Play have provided and explanation for their reasons for non-payment of this player, they have decided they are no longer willing to share evidence with us. As such this case has to be marked as Unresolved.
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Slots ltd voided my payouts stating I breached their bonus terms and conditions. They sent me an email with spreadsheet of my gameplay attached. But it doesn't add up. First they claimed I breached on 4th April 2018 and showed dates from 11th April. I questioned this, they then said oh oops sorry we meant that date and said I received a $50 bonus which I did not. I told them I received 30 free spins which I played off then deposited more money and lost. I received another bonus of $100 not in increments as a whole, bet within terms and conditions. I won a total of $1500 nzd. I closed my account as I'm a sucker of cancelling withdraws and losing it all. All in one night, I would check every now and again if I could withdraw, an error would pop up saying I couldn't as bonus was still in play. Once I was able to withdraw that's when I closed account.
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Babyvee76 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
April 16, 2018