Slots.lv - $3000 non payout
Found for the Casino
- The player states in their complaint that they played an excluded game when playing with a bonus at Slots.lv. As such there's no grounds to request the return of their funds.
It's very important to make sure that you always read the terms and conditions and follow them precisely.
Read our Slots.lv Casino Review.
They cancelled my $3000 payout and all my deposits were not returned. They also closed my account after. I played the Play through a 40 times the bonus they gave me. And played some table games as they were freely allowed to you on their site they said that there were some terms and conditions that said I was not allowed to play that and that is why they took all of my money.
Thanks for contacting Slots.LV Customer Service.
As what we've discussed in our previous email, we cannot process any refund to your account. Your payout with Reference Number 57275743 was canceled due to a breach in the terms and conditions of the promotion which states, pln other games aside from Slots, Keno and Scratch Card games will void all winnings.
We'll respect whatever decision you'll be making about this matter.
If you require further assistance, don't hesitate to contact us.
Have a fantastic day,
The Double Up
$700 in weekly match bonuses.
--- Original Message ---
To: "payouts[@]slots.lv" iuoi
Subject: Re: Your slots.lv Payout Request
Refund every dime I have ever deposited or I am hiring an attoney and suing.
Sent from my iPhone please excuse any typos
On Jun 17, 2015, at 6:23 PM, payouts[@]slots.lv wrote:
RE: Payout Reference Number 57275743
Upon further review, we found that there was play in games other than Slots, Keno or Scratch cards while the promotion you used -- 'WEEKLY7'-- was still active. This resulted in the cancellation of your PO request, dated Jun 16/15, for the amount of $3000.00. In addition, all winnings and bonuses have been removed due to a breach in the terms of promotion. Please note that this is stated in the Terms and Conditions of every promotion - what games can and cannot be played, and that play in any other games will void winnings.
You are still welcome to take advantage of any other promotions available to you in the "My Bonuses" section of your cashier; however, we encourage you to familiarize yourself with the conditions of the promotion before you claim it.
If you do not wish to be confined to playing certain games, you may feel free to deposit without a bonus, this way you are in liberty to play whatever games you like and cash out immediately when you win without having to meet play through requirements.
Should you require further assistance or have any other concerns, please contact us at 1-866-533-2528.
Slots.lv Payouts Team
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