Slots Magic - confiscation of winnings
Found for the Player - Slots Magic casino have made clear that they will not cooperate in discussion of any complaints with this site due to perceived bias on our part. This relates to our Blacklisting of all SkillOnNet casinos due to software fairness issues.
We have pointed out to Slots Magic that of 4 complaints submitted to this site against SkillOnNet casinos 2 were Resolved and 2 were Found for the Casino. In other words the claims of bias are completely unfounded.
Having reviewed the terms and conditions at Slots Magic we can find no reference to any restricted games. If the player's balance has indeed been confiscated for this reason we would have unquestionably ruled in favour of the player.
Read our Slots Magic Casino Review.
I deposited £20 on Slots Magic and took the bonus. I won £76 on the bonus and needed to play through 60 times to withdraw. I managed to win and complete the massive play through requirement as confirmed on their bonus monitor. I decided to make a withdrawal of £100 which the system allowed to me do. Previous attempts advised me a bonus was still applicable on my account and withdrawals not allowed. I was duly asked to verify ID and this was sent and acknowledged.
Several days later I received an e mail advising me that my withdrawal had been cancelled. No reasons given.
I have contacted the casino many times since and the reply received states that I have breached T&Cs by playing on excluded games before wagering on allowed games was completed. Withdrawal of £100 has been confiscated and also remaining balance of £280 (won after the bonus play through was completed) has also been confiscated.
As a goodwill gesture they have reset my balance to my original £20 and I can play the bonus again!
I have read through their bonus T&Cs many times and can not find any details of these excluded games. I have requested details from the casino and each time they just repeat that I have breached T&Cs. They did state that I have played 'roll a ball', which yes I probably did ,not knowing about excluded games.
I feel very deceived since their bonus monitor confirmed that I had completed play through requirement,they allowed me to instigate a withdrawal, accepted ID, only then to tell me they had cancelled my withdrawal with no reason stated.
Each time I contact the casino I get the same reply that I have breached T&Cs and no details of these excluded games.
Obviously had I been made aware of these game exclusions then I would not have played them. I have asked why their software did not flag these games but no reply has been received.
User name: [EDIT]
Anything you can do or suggest to receive my winnings would be very much appreciated. It's a great shame this has materialised since it is a good casino site with lots of interesting games.
Read the casino review
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