Slots Magic – Failure to comply with my request to self exclude
Found for the Casino - We have significant reason to believe that both the key emails and the screenshots this player sent through were fake. As such we will take no further part in the representation of this individual or their claim.
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I won 13265, requested 5000 payout, no live chat on site but 24/7 English email support advertised on the site, requested to immediately self exclude for 2 weeks until payout proceeded. Self exclusion not done I was able to play and lose 13265 and deposit more money more than 24hours after my request 2week self exclude. Tried to mediate directly with the casino and they are not willing to help me or refund. They advised me that you can self exclude yourself. I didn't know where to find this so used the sites advertised 24/7 email English support.
I am very unhappy with this resolution and situation and am getting nowhere with the site.
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