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Slots Magic - Withdrawal not being processed

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Slots Magic Casino Review.

Player's Complaint

Im a verified customer time frame stated 11 hours ive been waiting 5 days getting no where at all chat is useless and they email same response it will be done soon please help

Read the casino review

4 Responses

User icon
thepogg
September 28, 2022

Hi Zara2303 - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 7th of October let us know and we'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
thepogg
October 8, 2022

Hi Zara2303,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
thepogg
October 15, 2022

Hi Zara2303,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
October 22, 2022

Hi Zara2303,

If we haven't heard from you by Friday the 4th of November we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Zara2303 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slots Magic
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • Skill on Net Ltd

September 27, 2022

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