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Slots Million - Withdraw cancelled and balance deleted

Ruling

Found for the Casino - Slots Million have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts.

Read our Slots Million Casino Review.

Player's Complaint

I made an account and deposited money to recieve the welcome bonus. Then I completed bonus wager and was lucky enough to win and get money for withdrawal. Then I made the withdrawal request. Next day I recieved an email that my withdrawal wad rejected and balance was removed from my account.

I contacted their live support and was told that I had broken some rules (12.3.2 and 12.3.3). I played by the rules of their casino but they seem to have came up with some problem. I was told that I have abused their bonuses but I had only taken the welcome bonus on their casino and it was my first deposit on their site. If I cant get my winnings playing by the rules from welcome bonus offer, they shouldnt offer bonuses or it feels much like a fraud against me. I hope you can help me with this problem.

Read the casino review

3 Responses

ThePOGG
July 10, 2020

Hi assaultjl - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

AssaultJL
July 24, 2020

Its already been 15 days without response, any updates? Still waiting for my 1494 Eur to be withdrawn.

ThePOGG
July 31, 2020

Slots Million casino have provided sufficient evidence to demonstrate that this account is unnaturally associated with other accounts in breach of terms and conditions. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

AssaultJL consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slots Million
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Alea Gaming Ltd

July 10, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.