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Slots500 - Cancellation of refund and held winnings

Ruling

Resolved - This is a difficult case to give a clear decision on.

If the player used bonuses and exceeded the maximum allowed bet the Slots500 are within their rights to void all winnings associated with the play.

If the player did not use bonuses, the operator still carries terms restricting the maximum allowed wager without bonuses. While our team do not hold any legal qualifications it's our opinion that such terms may well be in breach of consumer protection laws and if Slots500 were regulated in any reasonable jurisdiction we would look to pursue this issue. Unfortunately, as Slots500 are regulated in Curacao by Curacao eGaming - and entirely non-responsive regulator - there really is no viable course of action to take if this is the case.

We would strongly advise all players to avoid all the operators in this group.

Read our Slots500 Casino Review.

Player's Complaint

Acct name [EDIT]

Won almost 4K and when I made a withdrawal claim they have said that I played irregularly and cancelled the 900 withdrawal and also all of the genuinely won winnings.

I had accumulated a large amount so increased my bet (as is the risk with gambling) to see if I could win more. I now understand that this is due to their conditions of not gambling more than 30% of the deposit but didn't at the time.

This was a genuine mistake that has resulted in them declining the 900 withdrawal that was submitted prior to the so called irregular bet and also clearing all my winnings.

So obviously I'm not best please. Wish I had seen that they are on your blacklist and would welcome any help you can offer to reinstate the winnings and get them back please.

Kind regards

[EDIT]

Read the casino review

1 Responses

ThePOGG
July 27, 2016

Hi claireebee - welcome to ThePOGG.com!

While I completely understand the frustration you're experiencing I'm afraid that there's nothing we can do to help you in this instance.

If you were playing with a bonus, these sort of max bet rules are absolutely standard across the industry and the operator is within their rights to void winnings associated with the bonus play.

If you weren't playing with a bonus - I suspect this is the case - then the operator still has terms restricting the maximum amount you are allowed to wager. Personally I feel these terms are patently unfair and if this operator were licensed within a well regulated jurisdiction I would investigate challenging them under consumer law. However this group aren't regulated in a good jurisdiction and having discussed this issue with them before I know they won't do the right thing by themselves.

That being the case there really isn't anything we can do to help you in this instance.

Sorry!

ThePOGG

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Agreement

claireebee consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

July 27, 2016

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.