Slots500 - Cancellation of refund and held winnings
Resolved - This is a difficult case to give a clear decision on.
If the player used bonuses and exceeded the maximum allowed bet the Slots500 are within their rights to void all winnings associated with the play.
If the player did not use bonuses, the operator still carries terms restricting the maximum allowed wager without bonuses. While our team do not hold any legal qualifications it's our opinion that such terms may well be in breach of consumer protection laws and if Slots500 were regulated in any reasonable jurisdiction we would look to pursue this issue. Unfortunately, as Slots500 are regulated in Curacao by Curacao eGaming - and entirely non-responsive regulator - there really is no viable course of action to take if this is the case.
We would strongly advise all players to avoid all the operators in this group.
Read our Slots500 Casino Review.
Acct name [EDIT]
Won almost 4K and when I made a withdrawal claim they have said that I played irregularly and cancelled the 900 withdrawal and also all of the genuinely won winnings.
I had accumulated a large amount so increased my bet (as is the risk with gambling) to see if I could win more. I now understand that this is due to their conditions of not gambling more than 30% of the deposit but didn't at the time.
This was a genuine mistake that has resulted in them declining the 900 withdrawal that was submitted prior to the so called irregular bet and also clearing all my winnings.
So obviously I'm not best please. Wish I had seen that they are on your blacklist and would welcome any help you can offer to reinstate the winnings and get them back please.
Read the casino review
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