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Slotsnbets - Ignored self exclusion request
Ruling
Found for the Player - Despite our repeated efforts to contact SlotsNBets to discuss this issue we have received no response whatsoever from the operator.
Read our SlotsNBets Casino Review.
Player's Complaint
I have sent an email to the casino requesting to be self excluded on the 18.02.21. The subject of the email as the email itself contained the words self exclusion. Until yesterday there was no reply. I want to stress the fact that all the other times I have emailed them regarding games or promotions, they promptly answered the same day. Reading uk trustpilot reviews, it seems that this is common practice. Yesterday I emailed them again, complaining that they ignored my request for a month, asking again to be self excluded and to be refunded the deposits I made in this whole month. Needless to say, they refused to refund anything, saying that sometimes they get a lot of emails and it takes a bit more time to reply. One month seems like a lot of time to me. They finally self exclude me, but I still feel they should refund something, if not all the deposits I made since the first request, as I wouldn’t have spent all that money, had they dealt with my request in a timely and fair manner.
2 Responses
Hi theswan9,
Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.
Sorry we could not be of further help.
ThePOGG
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Agreement
theswan9 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- SlotsnBets
March 20, 2021
Hi theswan9 - welcome to ThePOGG.com!
Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
As a UK citizen you should only be playing with operators that hold a UKGC license. Slotsnbets do not hold a UKGC license and as such are breaking UK law by accepting your custom.
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG