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Slotum - Deleted account

Ruling

Found for the Casino - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they did exceed the maximum allowed bet.

Read our Slotum Casino Review.

Player's Complaint

I registered at the Slotum casino 04/09/2020 and played the welcomebonus and wagered it to 100%. I won 6986€.

The following morning i tried to log in and it says my account has been disabled??

This is my first and only account at their casino and i played by the rules so why disable the account? I want my money

Read the casino review

4 Responses

User icon
ThePOGG
September 7, 2020

Hi solakivi - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 18th of September let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
September 18, 2020

Hi solakivi,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
ThePOGG
September 25, 2020

Hi solakivi,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
October 2, 2020

Hi solakivi,

If we haven't heard from you by Friday the 9th of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Solakivi consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slotum
  • Curacao eGaming
  • Direx N.V.

September 7, 2020

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