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Slotum - Frodulent activity

Ruling

Found for the Casino - Slotum Casino have provided sufficient evidence to demonstrate that this has breached terms of use in a non-redeemable fashion.

Read our Slotum Casino Review.

Player's Complaint

1 year and a half ago casino closed my account because of frodulent activity as they said. I opened a ticket on LCB.org website immediately. There casino explained that selfie with ID I sent for verification purpose does not correspond to their requirements. I sent them list of their requirements and asked what exactly does not match and what should I fix. They told me that the ID details are not visible. On their demand I made more selfies. After that I made even more selfies and they still wouldn´t accept them. The last information I got from casino is that antifraud depatrtment is checking my case (from October 2019). I tried to contact casino after that but they never replied. I believe that they should pay me my win but I don´t know how to make them pay it.

Read the casino review

2 Responses

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ThePOGG
July 9, 2020

Hi yourboss - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
July 19, 2020

Slotum have provided sufficient evidence to demonstrate that this account has breached the terms of use in a non-redeemable fashion. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

YourBoss consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slotum
  • Curacao eGaming
  • Direx N.V.

July 9, 2020

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