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Slotum - reopened my account after requested account closure permanently

Ruling

Found for the Casino - An account closure would only ever fall under responsible gambling policies if you have made clear the reason for the closure is related to addiction.

Read our Slotum Casino Review.

Player's Complaint

I have joined and played in slotum for few years. Lost more than 300,000 euros here. As time goes, I started to feel like playing at slotum anymore. Because vip team ignored my emails all the time, didn't get good bonuses. So I asked few times close my account, but played again. Until around 14.09.2021 I decided to not play here anymore, because got total disappointed with the slotum attitude. So I asked them close my account permanently and immediately. After few times continuing demanding, finally they did close my account. But second day, I asked to reopening it, they did it, so just kept me playing in their site. Actually, it's not first time they did this. I'm not sure how slotum think about " permanently", but I think for responsible casinos, they shouldn't reopen the account. I don't demand whole deposits refund from the first time request account closure permanently, but at least the deposits refund since last account permanently closure, deposits 161 3-withdrawal 65.97e=1547.03e.

Read the casino review

1 Responses

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thepogg
October 23, 2021

Hi jianting - welcome to ThePOGG.com!

Sadly there is nothing we can do to assist you in this instance.

The only time an operator has any responsibility for preventing you from reaccessing their services is where you have made clear to them that your closure is due to gambling addiction issues. Simply asking to 'permanently' close an account is not sufficient to demonstrate this. As such the operator would be free to reopen your account on request.

Sorry we could not be of further help.

ThePOGG

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Agreement

jianting consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slotum
  • Curacao
  • Direx N.V.

October 23, 2021

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