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SlotWolf - Bonus

Ruling

Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our SlotWolf Casino Review.

Player's Complaint

accepted a bonus , 6,90 euro and i deposit 23,00 so after that 29,90. I play a lot and my money was 350,00. I want to withrawal and i see that i have to play 14% more. I go back and 23,00 is in my account and the 327,00 is gone! I chat 40 minutes and they say i cancel my bonus! WHY should i cancel a bonus if i only have to play 14% and my 327 is gone and they say they can help. I do not accept because i cancel nothing! Please help me.

Read the casino review

2 Responses

ThePOGG
May 18, 2020

Hi nielsoderso - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

If you have placed a withdrawal before having concluded the wagering requirement then you have cancelled your bonus. The withdrawal system at this group of operators forces this.

We can check your play history to determine whether your wagering requirements were completed, but if they have not been at the time of the withdrawal there will be nothing we can do to help you.

Thanks,

ThePOGG

ThePOGG
May 27, 2020

Hi selinaajaxfan,

We've reviewed your play history with SlotWolf and you did indeed place a withdrawal prior to completing the wagering requirement for your bonus.

However even had you completed the wagering requirements you would not have been eligible for a withdrawal. As you detail, you claimed a bonus. Your very first bet after claiming said bonus, and close to every other bet, was in excess of the maximum allowed bet while you have a bonus (€5). As such you had voided the bonus contract and would only have been entitled to withdraw your deposit.

Sorry we could not be of further help.

ThePOGG

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Agreement

selinaajaxfan consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Wolf
  • Malta Gaming Authority
  • N1 Interactive Ltd

May 18, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.