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Sloty - Account closure after win

Ruling

Found for the Casino - We have repeatedly asked this player to confirm whether they've previously issued charge backs against this group of casinos. As they've not responded we assume they have.

Player's Complaint

Hi there I opened my sloty account other day selected rand to play with as a currency as it gives me a bit more gameplay I'm allowed to do this. fair and square I played my games had a win on joker strike a quickspin game this gave me a buffer to wager my bonus which I DoD fair and square all bets under 50 rand max bet or 5 nzd...I checked continually and I wagered the bonus I screenshotted the screen when I had wagered my bonus and i think I had around 17000 rand at this point I then rested on it came back to play later and I upped my bets as I could I hit some great wins on wild water and humpty dumpty and Jack n Jill and georgie porgie...I raced up to 110000 rand but then I fell all the way back down to 19000 rand.i was bumming out.i decided to go back to joker strike I hit the jokers on a 300 rand punt.then hit them on the respin it's only the second time iv done it in a lot of gaming.the game hit epic status and I think paid me 123000 rand I was ecstatic...as if list a lot of money to genesis global and another one of there casinos vegas hero where the gameplay never delivered to me.and there were charges on my credit card which I'm dubious about and investigating but vegas hero closed my account shunning me from doing so as the payments on my account were then unavailable.my bank supported this and told me to contact these people.i had no idea sloty were an affiliate but karma works in funny ways.so anyway I continued gaming got over 150k in rand about a minute after my big win a weird glitch msg appeared on my screen saying I was blocked and without a word I was booted from the site.not even a congratulations!! And support claimed a routine security check was been performed...yet an email arrived VERIFYING my documents and account which I had sent when i won earlier.So here I am these people have already taken thousands from me which I played fair and square I can take that...but the shoe on the other foot fair and square 159k rand in my bank and coincidentally booted one minute after this big win for a "routine security check" that seems to have dragged on overnight and into the next days afternoon creeping up to 24hrs.Come on people I'm not a cheat I don't have multiple accounts I haven't broken any rules and this behaviour from your casino genesis global is sad and manipulating my ability to win some of my money back which I need I'm not rich I'm going out a limb to make a dollar and it hasn't worked so this is not happening nor will I stop fighting as I need my money.im tired of been ripped of from these casinos under the curacao govt and I will take all claims to them if I need to.enough said it makes me want to vomit

Read the casino review

3 Responses

ThePOGG
June 11, 2018

Hi LuckEstar - welcome to ThePOGG.com!

Before we go any further - have you charged back deposits at Vegas Hero? If so then no operator is going to allow you to play with other properties in their group.

Thanks,

ThePOGG

ThePOGG
June 18, 2018

Hi LuckEstar,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
June 25, 2018

Hi LuckEstar,

If we haven't heard from you by Friday the 6th of July I'll assume you no longer want our help with this issue and close this complaint.

Thanks,

ThePOGG

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LuckEstar consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

June 11, 2018