Sloty - verification procedure
Resolved - A verification issue has now been resolved and both the player and the operator has confirmed that the due balance has been paid.
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I feel sloty are abusing KYC regulations in order to prevent my withdrawal.
I attempted to withdraw in early Feb 2019 but couldn't. I sent pictures of my bank card, proof of address documentation, and photo ID to them. They replied saying it wasn't necessary to verify my account at that stage. I asked why I couldn't withdraw, they didn't answer.
They then requested certified ID photocopies and a picture of me holding my ID.
At great inconvenience and expense I arranged these and sent them.
I still can't withdraw.
I have just received this .....
To be able to process your requested withdraw we kindly ask you to send following documents:
- ID confirmation photo (IDCP) is a picture of you, the account holder, holding your ID document and a note next to your face to allow for facial confirmation of the ID document.
The ID must be the same used to verify this account.
Must say: "only for use on Sloty account user id 'fill in the number of you user id"
Must be handwritten, not typed.
Must be in English.
Must have the current date.
Must have your signature.
None of the text can be covered.
I think it is unreasonable and unfair to string me along asking for increasingly bizarre documents and photos. The documentation I have already provided is exhaustive. It is clear they are attempting to prevent me withdrawing.
Many thanks in advance, [EDIT]
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