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Sloty – won’t accept documents and process withdrawal

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Sloty Casino Review.

Player's Complaint

originally i made a withdrawal of 1000 GBP on the 14th they said it would take up to 48 hours to process they asked me for documents the day after considering i had already made withdrawals with them in the past i submitted all the documents requested and they’ve only just looked at them today after over 72 hours and are now saying they need pictures of both my bank cards i have sent them in but they are now saying it will take another 72 hours for the team to accept them they are just dragging this on its been nearly a week now ive sent them everything they want so because my withdrawal got reversed back into my account i spent some of my money which is my own fault so i now have 650 but it won’t be processed until my documents are looked at again is there anything you could do to speed up the process i have contacted them everyday and had no communication what so ever they just keep saying they will update me via email

Read the casino review

5 Responses

ThePOGG
Feb 20, 2020

Hi millz2 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

millz2
Feb 21, 2020

they have now accepted my documents thank you, but my withdrawal is still pending and with it being friday it probably won’t be till next week now but it’s been going on since last week it’s never taken this long before

ThePOGG
Feb 25, 2020

Hi millz2,

That's great to hear. I'll hold this complaint open until you have received your funds. It would be appreciated if you could let us know when that happens.

Thanks,

ThePOGG

ThePOGG
Mar 06, 2020

Hi millz2,

Have you received your funds?

Thanks,

ThePOGG

ThePOGG
Mar 13, 2020

Hi millz2,

If we haven't heard from you by Friday the 20th of March I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

millz2 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Sloty
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Genesis Global Limited

February 19, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.