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Hi Gugololo - welcome to ThePOGG.com!

Please ensure you have read our <a href="https://thepogg.com/how-to-report-complain-about-an-online-casino/">Complaint Guidance</a> to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the Aspire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Is it fair to assume that this is you [EDIT]?

When did this issue occur?

Thanks,

ThePOGG

Hi Gugololo,

Apologies - is this you [EDIT]?

Thanks,

ThePOGG

Hi Gugololo,

I'm following-up on the above?

Thanks,

ThePOGG

Hi Gugololo,

If we haven't heard from you by Friday the 1st of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

Deposited 2000 gbp. They credited me a bonus i didnt ask for. Due to the bonus i wasnt able to withdraw and the bonus would not clear at all with the games I played. After some complaints I was offered to forfeight my winnings and then be able to get my deposit back. I agreed to this. Since then my account is closed and I never received my deposit back. Slotzo no longer responds to my Emails. 

Slotzo - Account closed and money withheld

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