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Slotzo - Casino lurses customers with false bonus offers

Ruling

Found for the Casino - This player has previously claimed Welcome Bonuses on the Aspire Global network and as such is not entitled to another Welcome Bonus.

Read our Slotzo Casino Review.

Player's Complaint

Slotzo lurges customers with wrong bonus offers. After my deposit, no welcome bonus was added. I asked the support for the reason and they just told me that it was a management decision not to grand the bonus and they don‘t know why. I can provide screenshots of the chat so that you can see how rediciolous it was.

Read the casino review

4 Responses

ThePOGG
October 14, 2020

Hi felixtt15 - welcome to ThePOGG.com.

As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

At how many other Aspire Global properties have you claimed bonuses?

Thanks,

ThePOGG

ThePOGG
October 22, 2020

Hi felixtt15,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
October 29, 2020

Hi felixtt15,

If we haven't heard from you by Friday the 6th of November I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

ThePOGG
October 29, 2020

This player has previously claimed bonuses on the Aspire Global network and as such was not entitled to receive this promotion.

ThePOGG

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Agreement

Felixtt15 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slotzo
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

October 14, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.