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Slotzo - Source of wealth

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Slotzo Casino Review.

Player's Complaint

I deposited £300 and own £300. I am used to sending ID and address however they will not release my funds iwthout a source of wealth statement, a payslip, my tax record, which is personal data and nothing to do with them, I am happy to send passport and proof of address byt they say legally they must have all teh additional stuff before processing a whithdrawal. they are refusing to pay my money otherwise.

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4 Responses

ThePOGG
September 2, 2020

Hi mutleym - welcome to ThePOGG.com!

Where there are concerns that the money you have played with may not legally belong to you the operator are legally required to establish the source of wealth. You will need to provide the requested documentation before we can assist you. Let us know once you have done this and I will follow-up with the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
October 2, 2020

Hi mutleym,

Have you provided the requested documents?

Thanks,

ThePOGG

ThePOGG
October 8, 2020

Hi mutleym,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
October 15, 2020

Hi mutleym,

If we haven't heard from you by Friday the 23rd of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

mutleym consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slotzo
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

September 2, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.