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Slotzo - Source of wealth

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Slotzo Casino Review.

Player's Complaint

I deposited £300 and own £300. I am used to sending ID and address however they will not release my funds iwthout a source of wealth statement, a payslip, my tax record, which is personal data and nothing to do with them, I am happy to send passport and proof of address byt they say legally they must have all teh additional stuff before processing a whithdrawal. they are refusing to pay my money otherwise.

Read the casino review

4 Responses

User icon
ThePOGG
September 2, 2020

Hi mutleym - welcome to ThePOGG.com!

Where there are concerns that the money you have played with may not legally belong to you the operator are legally required to establish the source of wealth. You will need to provide the requested documentation before we can assist you. Let us know once you have done this and I will follow-up with the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
October 2, 2020

Hi mutleym,

Have you provided the requested documents?

Thanks,

ThePOGG

User icon
ThePOGG
October 8, 2020

Hi mutleym,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
October 15, 2020

Hi mutleym,

If we haven't heard from you by Friday the 23rd of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

mutleym consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slotzo
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

September 2, 2020

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