Sons of Slots - Withdrawal issue

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

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Player's Complaint

Best, in my casino years I experience something I have never experienced before. I have been playing at a new online casino called sonsofslots since June. even play quietly after my registration. made several deposits. won an amount of €750.15 after my last deposit. I want to make a payment and I understand that I have to provide all the documents. I am not a beginner in the online casino world. id sent, bank statement, copy of bank card, everything is legal and KYC approved. I heard that my verification was not successful and that they want an ID with a selfie photo. I thought this was kinda weird I've made this once before. yet I did this. not with my ID that I had when I registered, but with my driver's license. I had lost my ID. I have let them know otherwise my ID and re-acquainted me with my driver's license. It also stated in their terms and conditions that they also accept that. i found the customer service so bad that they blocked me from chat every time i asked the status of my account. later I received an email from support that my withdrawal has been sent to the relevant department for investigation. and that my account has been closed permanently. reason 12.11 of their terms and conditions. I have also informed mga authorities about my dissatisfaction with this casino. and told them this too. apparently they didn't like this. Now I can no longer log in and they no longer answer my emails. my 750.15 don't know what happened to that. I'm looking for help please

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