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Spartan Slots – Won’t payout winnings

Ruling

Found for the Casino - This player has received the maximum payout they are entitled to based on the terms of the bonus that they claimed.

Read our Spartan Slots Casino Review.

Player's Complaint

I have been trying to withdraw my winnings since it was won back in 2018 and have never received a cent. Only excuses and delays. I have screenshots of conversations from live chat as well as screenshots of the withdrawable amount. Please help me with this matter as it has caused me and my family extreme anxiety and stress. Thanking you.

Read the casino review

2 Responses

ThePOGG
Nov 19, 2019

Hi helpless - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Nov 21, 2019

Hi helpless,

Spartan Slots have informed us that your winnings were generated from a No Deposit Bonus. As such they would be subject to the following term:

"2.1.9. Free bonus withdrawal limits

Maximum withdrawal amount from free bonus money are as follows:
(i). Basic maximum $100,
(ii). Silver maximum $100,
(iii). Gold maximum $200,
(iv). Platinum maximum $300,
(v). Titanium maximum $400,
(vi). Master maximum $500."

They also inform us that you have already been paid the maximum amount you were entitled to withdraw - $100.

If the above is accurate you are not entitled to any further payment.

Thanks,

ThePOGG

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Agreement

helpless consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spartan Slots
  • Curacao eGaming
  • Engage Entertainment Group Inc.

November 17, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.