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Speedy - casino taking bets from self excluded player

Ruling

Found for the Casino - Under the MGA license a self-exclusion would only carry over to other properties on the license if the player specifically requests this happen.

Read our Speedy Casino Review.

Player's Complaint

Speedy Casino is part of Hero Gaming. They unfortunately have a very lax approch towards responsible gaming. I self excluded permanently on Casino Heroes some years ago, despite that I was able to play at other casino sites of this brand and was even encouraged to sign up. In the case of Speedy casino I lost a total of €1000 during the beginnings of the corona crisis despite suffering from gambling issues. I find that behaviour disgusting and when contacting them they refuse to cooperate. I believe I could signup on new sites of theirs (which I will not do) as they simply don´t treat the matter with the necessary seriosity and are willing to profit from addicted players. They should give the money in question back and refrain from employing such methods in the future in the interest of the player community and to keep things fair.

Read the casino review

6 Responses

ThePOGG
October 12, 2020

Hi jblchr - welcome to ThePOGG.com!

Do you have a record of the communication where you asked to self-exclude? Did you request that your self-exclusion carry over to other properties on the license?

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Thanks,

ThePOGG

jblchr
October 12, 2020

Hello,

thanks for your response. I requested a permanent self exclusion due to gambling issues on the site casinoheroes some years ago. From my experience with most other operators this means you are blacklisted on all properties. I was still able to play at simplecasino and speedycasino. An anonymous test from my end showed that I would even be able to signup on another property of this operator which I surely will not do. I feel the operator has not acted correctly profiting from my issues.

ThePOGG
October 16, 2020

Hi jblchr,

Sadly that's not the case. Under the MGA license the operator are only required to carry a self-exclusion over to other properties on the license where the player explicitly requests this happen. Without this request the self-exclusion only applies to the property it is requested at.

Did you make such a request?

Thanks,

ThePOGG

jblchr
October 16, 2020

I find this very confusing as most groups where I have played at blocked me on all properties upon self exdcluding for gambling issues.

If you request a cashout and are self excluded on a sister site any cashout requests are usually denied, so it seems to me to be a win win situation for some casino groups.

I usually request to be banned on all properties however from my experience with this group and the contact I have had with them they will deny this. If you see no possibility of success here I put it in your hands to decide whether or not to uphold the complaint. I would then consider proceeding on the legal avenue of approach. Thanks anyhow for your assisstance.

ThePOGG
October 18, 2020

Hi jblchr,

No MGA licensed property is required to automatically carry over self-exclusions and very few do this without an explicit request. In my opinion it's something that the MGA should reconsider, but to my knowledge currently have no plans to.

As far as denying cashouts - this would only happen where you have intentionally changed your registration information to bypass the block put on registrations for a license wide exclusion (either requested or enforced).

Without an explicit request, you don't have a claim here.

Thanks,

ThePOGG

jblchr
October 18, 2020

I totally agree with you. The issue with carring over self exclusions is a loophole within the MGA licensing and they should reconsider in order to protect problem gamblers. Not all people with gambling issues know the twists that you have to ask for a ban explicitly due to gambling issues and spanning across all properties.

If the case has no point you can close the matter. Hopefully other players in a similar situation ask for explicit self exclusions cross plattform and for gambling issues.

What I find so distressing is that many operators handle this matter differently, e.g. you block yourself once for whatever reason you are blocked across their entire network forever on all sites. That is responsible gaming whilst others use the unspecific license situation to generete revenue.

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Agreement

jblchr consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Speedy Casino
  • Malta Gaming Authority
  • Hero Gaming Limited

October 12, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.