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Spela Casino – non-payment

Ruling

Resolved - Spela Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Spela Casino Review.

Player's Complaint

Non payment of withdrawal requested on 12/12/2020. Have sent several emails chasing for an update.

Read the casino review

5 Responses

User icon
thepogg
July 30, 2021

Hi roundhouse - welcome to ThePOGG.com!

What reason has the operator given you for non-payment?

Thanks,

ThePOGG

User icon
roundhouse
August 2, 2021

Their response to my withdrawal request was "Your withdrawal will be reviewed and processed, as per our withdrawal policy stated in our terms and conditions." Then when I ask for an update/time frame, they said they're unable to give me one.

User icon
thepogg
August 15, 2021

Hi roundhouse,

The operator informs us that your withdrawal has been processed. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
thepogg
August 21, 2021

Hi roundhouse,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
August 28, 2021

Hi roundhouse,

If we haven't heard from you by Friday the 10th of September I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

roundhouse consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spela
  • Malta Gaming Authority
  • Curacao
  • Genesis Global Limited

July 29, 2021

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.