Spela – Closed Account and withholds over £800
Resolved - Both the submitting complainant and Spela Casino have informed us that this issue has been resolved and the player has received their funds.
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Hi there, thanks a lot for helping me out with this! I submitted a withdrawal request for over £800, a bit later I receive an email saying that I've tried to verify with a fake driving licence and therefore they have the right to confiscate my money and closed my account. I replied that it isn't a fake driving licence. The problem might have been that since I have moved recently and haven't yet received my new driving licence with the updated address on it, they thought it is fake because the address doesn't match with where I'm currently living. I explained this to them and said that as soon as I get my new driving licence, I'll send them a pic of it, as well as proof that I used to live at the address on the old driving license. That's what I did but my account continues to be blocked and I can't get my money out. The weird thing is that I never actually sent them any documents directly. I was only asked to verify my account with their sister site "Pelaa" and ironically, there my documents have been approved already. Please let me know if you need any further information, thank you!
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