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Spela - Withdrawal

Ruling

Resolved - Both the submitting complainant and Slots Plus Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Slots Plus Casino Review.

Player's Complaint

I played with 100% bonus and eventually played my bonus and requested a withdrawal of 350euro. This was cancelled twice due to a technical issue but when I asked what this issue was via email I received no reply. I then logged back in and played a bit more and requested a withdrawal of 450.00 euros. I have made 5 withdrawal request overall and each time it is cancelled due to a 'technical issue'. It had been 10 days now.

Read the casino review

4 Responses

ThePOGG
August 13, 2020

Hi bridget - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
August 20, 2020

Hi bridget,

Spela Casino inform us this issue has been resolved. Can you confirm receipt of your funds?

Thanks,

ThePOGG

bridget
August 20, 2020

Yes, finally I have received my withdrawal. Many thanks

ThePOGG
August 24, 2020

Hi bridget,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

bridget consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spela
  • Malta Gaming Authority
  • Curacao eGaming
  • Genesis Global Limited

August 13, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.