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Spela - Withholding Funds

Ruling

Resolved - Both the submitting complainant and Spela Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Spela Casino Review.

Player's Complaint

On Monday 30th March I tried to withdraw £647 from Spela. They asked for verification documents before I could withdraw so I sent these the same day. I've had no response from them since. I've contacted their live chat two or three times and had the same answer, that the relevant team was checking the documents and would be in touch via email.

Read the casino review

4 Responses

ThePOGG
April 23, 2020

Hi daveym1 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out.

Thanks,

ThePOGG

ThePOGG
May 1, 2020

Hi daveym1,

Spela Casino inform us your withdrawal has been processed. Can you confirm receipt of your funds?

Thanks,

ThePOGG

daveym1
May 1, 2020

Hi,

Yes received now.

Thanks.

ThePOGG
May 5, 2020

Hi daveym1,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

daveym1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spela
  • Malta Gaming Authority
  • Curacao eGaming
  • Genesis Global Limited

April 23, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.