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Spicy Spins – Won’t let me withdraw and spinning me with all sorts of rubbish

Ruling

Found for the Casino - The documents requested are standard KYC documents and the withdrawal has been limited in line with the maximum allowed by terms.

Read our Spicy Spins Casino Review.

Player's Complaint

After a week still spiking the same rubbish , worst casino ever

Read the casino review

3 Responses

ThePOGG
Jan 09, 2020

Hi dannywh19 - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. Spicy Spins do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

We would also need significantly more information about the nature of your complaint before we could do anything to help you.

Thanks,

ThePOGG

dannywh19
Jan 09, 2020

Basically they asked me since last Thursday they wanted picture of driving licence , bank statement , proof of adress and IBAN bic number , I went to withdraw 450 out and only got told today I can only withdraw 200 as you can only withdraw 10 x the time you deposited which was 20 , so they cancelled the withdrawal and said I need to send all the documents again,
However 250 has gone missing then they shit the chat down. Horrible company

ThePOGG
Jan 10, 2020

Hi dannywh19,

The documents that have been requested are a standard KYC request. This part of your complaint is best resolved by simply complying with the request.

As to the balance - Spicy Spins casino does carry clear terms limiting your maximum withdrawal to 10x your last deposit if you have not deposited more than €200. As such if you have not passed this point the maximum you would be allowed to withdraw is €200 and this would explain why the other €250 has been removed from your account.

Thanks,

ThePOGG

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Agreement

dannywh19 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spicy Spins
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

January 9, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.