Spin and Win - request a withdraw of £100 was only sent £50
Found for the Casino - This player has been paid £50, which is the maximum they are allowed to win from the promotion that they received.
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Hi, I recently joined Spin and Sin and deposited £20 and received 100 spins , 20 each day after sign up, I played my 20 spins each morning and won some money. on the third day I won a bit on the complimentary spins and continued to play the game until my money had come out of the bonus money section and into the balance I then played a few other games and decided to withdraw my balance which was £100 this request was sent in Wednesday 20th July and today Monday 25th July I received £50 in my paypal account, when I called to ask why my £100 wasn't there they said the max I could win on the bonus spins was £50 but I had deposited and from looking at my account had passed all wagering requirements and this would be accepted. I had many online chat sessions with the support team and after sending photo id was told my account was in standing order and my withdraw would be processed soon (that was in an email).
I called the support team this morning where I was told my £50 was voided?? !!
What ?? was my reply? I had met wagering and was told the max win on complimentary spins was £50, but I had played other games as well not just complimentary spins !! I had deposited £20 . I need some help please getting my £50 back that was in my balance and I had played the games until my money went from the bonus money to balance , I hope you can help me please.
many thanks ,
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