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Spin Madness – casino said I abused my bonus ??

Ruling

Found for the Casino - This player has played a game prohibited by the bonus they accepted. As such there's nothing we can do to help them.

Read our Spin Madness Casino Review.

Player's Complaint

Hi thepogg

The casino that I’m talking about is “spin madness casino” It’s not on your list and definitely should be now.

Last week I joined “spin madness casino “ and used my welcome bonus and luckily won $750 after completing the wager. After a week of sending back and forth emails with support about documents etc my account got verified and updated was told the withdrawal was in process. Then this morning at 2am I was sent an email saying that I clearly breached conditions of the bonus and they took my winnings away.

Obviously I feel cheated and definitely don’t trust this casino at all Please can you help me out in this situation

Thank you very much

Read the casino review

5 Responses

ThePOGG
Sep 07, 2020

Hi mltjesse - welcome back!

Specifically which term do Spin Madness claim you've breached?

Thanks,

ThePOGG

mtljesse
Sep 12, 2020

Hi thepogg
Sent emails from spinmadness casino support to you guys so you know exactly what the situation is
just waiting to hear back
Thanks again !!

ThePOGG
Sep 13, 2020

Hi mltjesse,

Thanks for your email. To be clear you are contesting that you did not play Immortal Fruits or Book of Madness respins of Amun-Re?

Thanks,

ThePOGG

mtljesse
Sep 14, 2020

I’m not contesting that. I’m contesting That this casino makes it extremely confusing for players to know which slot they’re allowed and not allowed to play by not having a game blocker for slots were You can’t play or ionly brings your real money balance to the slot and leave the bonus money behind. I’m a member of almost every casino online and I’ve never seen this before. Just feel like this casino is a little Shady untrustworthy .And I’m extremely curious if I played both slots they said and how many spins I played and if I won anything on them
Thank you

ThePOGG
Sep 17, 2020

Hi mtljesse,

Spin Madness provide a clear list of restricted games within their terms and conditions. You agreed to these terms and conditions at the point you accepted a bonus. No regulator currently requires their licensees to automatically prevent access to restricted games. This responsibility lies with the player.

Sorry we cannot be of further help.

ThePOGG

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Agreement

mtljesse consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 24h Casino
  • Malta Gaming Authority
  • iGame Malta Ltd

September 3, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.