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Spin Palace - don't pay

Ruling

Found for the Player - Despite repeated efforts to discuss this issue with Spin Palace Casino we received no response whatsoever.

Read our Spin Palace Casino Review.

Player's Complaint

I was only able to transfer to my Ecopayz account, small values like R$ 1,000, but when I tried to transfer large values like R$ 4,300, my account was blocked and it has been almost 1 month since I am trying to recover the money.

They are saying that my account was blocked because i did a self-exclusion , but i wonder how could i transfer money from my bank account to casino if my Account was self-excluded?

Read the casino review

2 Responses

ThePOGG
December 2, 2019

Hi virgemamoroso - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
December 29, 2019

Hi virgemamoroso,

Sadly after repeated efforts to contact Spin Palace to discuss this issue we have received no response whatsoever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help!

ThePOGG

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Agreement

virgemamoroso consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spin Palace
  • Malta Gaming Authority
  • Bayton Limited

December 2, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.