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Spin Princess – Deposit Limits

Ruling

Declined - As this complaint involves a self-exclusion issue against a UKGC licenses operator we cannot currently help with this issue.

Read our Spin Princess Casino Review.

Player's Complaint

I had previously set a deposit limit of £10 for Nektan Ltd on one of their sites(Sapphire Rooms). When I opened an account on their sister site, Spin Princess, these limits were not carried over.

I was under belief that if setting a deposit limit or self-excluding with a company(the company being Nektan Ltd that owns both these sites), these limits must be carried over to all sites owned by the company?

I have a gambling problem and this is the reason I set these deposit limits. I was allowed to deposit £1600.

After contacting Nektan, they said I'm allowed to deposit what I want regardless of whether or not I have set a deposit limit with them on their other sites.

Could someone please clarify where I stand on this?

Thanks.

Read the casino review

1 Response

ThePOGG
Oct 11, 2016

Hi,

Unfortunately there's not going to be anything we can do to help in this instance. As a UKGC Accredited Alternative Dispute Resolution service we have to work within their framework. Further to this, all ADR services have now been told to refer problem gambling complaints to the UKGC directly. That being the case we aren't be allowed to engage with this type of complaint.

As such if you want your case reviewed further you’ll need to submit it to the UKGC at this email address [email protected]
Our current understanding is that the UKGC will review complaints in a general sense with regard to whether or not their policies need to be updated and this process may result in the operator returning your funds if on review the UKGC establish that gambling protection policies were not correctly adhered to.

Sorry we cannot be of more help.

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.