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Spin Rider – refund

Ruling

Resolved - Both the submitting complainant and Spin Rider Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Spin Rider Casino Review.

Player's Complaint

I have had the self exclusion in casinos owned by White hat Ltd . I was able to play on spin rider, lost and agreed they refund me 890€. I sent them my docs but haven’t heard about them since. I contacted Pardee consultas and they told to contact here.

Thanks for your help.

Read the casino review

5 Responses

ThePOGG
Feb 04, 2020

Hi raymond1987 - welcome to ThePOGG.com!

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Feb 21, 2020

Hi lotuska12345,

Spin Rider have informed us that this issue has been resolved. Can you confirm receipt of your funds?

Thanks,

ThePOGG

lotuska12345
Feb 22, 2020

The case is Seattlessa and the money has been returned to my account.

Thank you :)

BR
[EDIT]

lotuska12345
Feb 22, 2020

The case is solved and the money has been returned to my account.

Thank you :)

BR
[EDIT]

ThePOGG
Feb 25, 2020

Hi lotuska12345,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

lotuska12345 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spin Rider
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Imperium Network Solutions Limited

February 1, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.